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Sugar High

Privacy policy

Sugar High Website Privacy Policy

Effective Date: 2026-11-10

Sugar High is a bakery and dessert shop serving the Dallas and Atlanta, Georgia area, operated by Chris and Andria Gardner. This Privacy Policy explains how Sugar High (“Sugar High,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, sign up for text messages, or place an order.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, mobile phone number, and email address if you provide it.
  • Order and pickup information: The desserts you order, order details, pickup date or time, and information needed to fulfill your order.
  • Payment information: Payment details are handled by third-party payment processors. We generally receive payment status and transaction details, but do not receive or store your full payment card number.
  • Website and device information: Information such as your IP address, browser and device type, pages viewed, and website activity. Cookies and similar technologies may collect some of this information.
  • Messages and requests: Information you provide when contacting us or asking for customer service.

You may choose not to provide certain information, but we may be unable to provide the related service, such as sending you drop announcements or fulfilling an order.

2. How We Use Information

We use information to:

  • Announce weekly dessert drops and send text messages you have agreed to receive.
  • Take, confirm, prepare, and fulfill orders, including coordinating pickup.
  • Respond to questions and provide customer service.
  • Operate, maintain, and improve our website and business.
  • Understand website traffic and performance through cookies and analytics.
  • Protect our business, customers, and website, and meet legal obligations.

3. Text Messages and Marketing Consent

If you provide your mobile number and separately opt in to Sugar High marketing texts, we may send you messages about weekly drops, desserts, and related offers. Message frequency may vary. Message and data rates may apply. Your consent to receive marketing texts is not a condition of purchase.

You can opt out of marketing texts at any time by replying STOP. For help, reply HELP. After you opt out, we will stop sending marketing texts to that number, subject to any messages needed to confirm your request. If you place an order, we may need to contact you about that order; where possible, we will use another contact method if you have opted out of marketing texts.

4. Cookies and Analytics

Our website may use cookies and similar technologies to make the site work, remember preferences, and understand how visitors use it. Some cookies may be provided by analytics or website service providers. You can adjust your browser settings to block or delete cookies, though some website features may not work properly as a result.

5. How We Share Information

We may share information with service providers who help us operate our business, such as:

  • Text messaging and communications platforms.
  • Payment processors.
  • Website hosting, security, and analytics providers.
  • Order management and customer service providers.

These providers may use information only as needed to provide services to us or as otherwise permitted by law. We may also disclose information if required by law, to respond to valid legal requests, or to protect the rights, safety, and security of Sugar High, our customers, or others.

We do not sell your personal information.

6. Data Retention and Security

We keep information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods vary depending on the type of information and why it was collected.

We use reasonable safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.

7. Children’s Privacy

Our website and text-message marketing are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided us personal information, please contact us at [Sugar High Contact Email]. We will take reasonable steps to review the request and delete the information when required.

8. Your Choices and Privacy Requests

You may:

  • Opt out of marketing texts by replying STOP.
  • Ask us to access, correct, or delete personal information you have provided, subject to applicable law and any information we need to retain for legitimate business or legal purposes.
  • Ask questions about how we handle your information.

To make a request, contact us at [Sugar High Contact Email]. We may need to verify your identity before responding.

Georgia has specific privacy and data-security laws, including laws addressing notification of certain security breaches. The United States does not have one general privacy law that gives every person the same rights in every situation. Your rights depend on applicable federal and state laws and the circumstances of your request. We will handle requests in accordance with laws that apply to us.

9. Third-Party Websites and Services

Our website or messages may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Policy. Please review those policies before providing information to them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and change the Effective Date above. Your continued use of the website after an update means you have seen the revised Policy.